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Smart Belt FAQ

Frequently Asked Questions

Q: Can I use all models of the Activio heart rate sensors to connect to the app?

A: It's only the Activio Smart Belt with the model name "CSP8" that can connect to an iPhone or Android with Bluetooth Smart technology. The Activio Smart Belt can also be used in the Activio Systems at the gym. The Activio Standard Belt with model name "CS5" can not be used with a smartphone, only in the Activio Systems at the gym.

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Q: My Smart Belt won’t pair to my app! Help!

A: Bluetooth can occasionally be a bit buggy and unpredictable - especially on some Android phones - and most times it can help to reboot one or more parts of the system.

Try to reboot/restart:

- the pairing in the Activio app settings. Go to settings and unpair and then pair the Smart Belt again.

- Bluetooth. Turn off Bluetooth for 30 seconds in the phone settings, and then turn it on again.

- the Activio app. Exit the app completely (don’t only put it in background) and then restart it.

- and if the steps above didn't help then try a reboot of the entire phone. Turn it off and then turn it on again.

If it still doesn't work, the battery may be too low and needs a replacement.

On an iPhone, please read the iPhone Troubleshooting guide.

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Q: My phone asks for PIN-code when trying to connect/pair the Smart Belt, but I don’t have the code.

A: This happens when you try to pair the Smart Belt via the phone system settings. The Smart Belt should always be paired through the training app (our Activio-app, or Runkeeper etc.). If you try to pair it through the system settings the pairing won’t work, and on Android devices it will ask for a PIN-code.

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Q: What phone do I need to use the Smart Belt?

A: You need an iPhone or an Android device with support for Bluetooth 4.0/Bluetooth Low Energy.

For iPhones these models work: iPhone 4s, 5, 5s, 5c, 6, 6 Plus, 6s and 6s Plus.

For Android devices an Android version of 4.3 and higher will work and support for Bluetooth 4.0 or later.

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Q: What do the flashing lights on my Smart Belt mean?

A: • Green: Device has been activated from sleep mode.

• Blue: Device is paired and and begins its communication to the phone.

• Red: Bluetooth-connection has been aborted and the Smart Belt device enters sleep mode.

When battery is inserted:

• Pink/purple, then green: Battery is OK.

• Red/orange, then faintly green: Battery is low.

For more info see Smart Belt Color LED.

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Q: Sometimes my app shortly shows a much too high heart rate value, or it goes down to zero. What is wrong?

A: There are a few things that can disturb the Smart Belt from transmitting correct signals/values. Often this is because of insufficient belt-to-body contact. For many users there is a value peak when the belt is put on but it then stabilizes after a short moment.

Insufficient body contact can occur due to:

- dry skin

- too loose fitting

- a slipping belt

- a very hairy chest

To get as good measurement as possible:

- Moisten the electrode surfaces at the back of the chest belt. A drop of water is usually enough. When you start to sweat the contact improves further from the salt released by the body.

- Make sure the chest belt sits tight and directly to the skin, at the lower part of your chest. The Smart Belt unit should be centered and the front logo text should have the right side up.

- If you use a bra, fasten the belt under it or directly below. Don’t use a bra with metal underwire parts since this will interfere with the signal.

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Q: Can I use Runkeeper and the Activio app at the same time?

A: Yes! You can use them at the same time, and if you want to connect the Smart Belt to both apps you can also do this. To make this work if you use an Android phone; just make sure to start and pair the Smart Belt in Runkeeper before pairing it in the Activio app. If doing it the other way around Runkeeper will not find the belt.

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